Senior Clinical Trainer
Work From Anywhere (Remote)
Zyter|TruCare’s rapid growth and continued success has created a need for an experienced trainer to join Success Team. The Health Information Trainer is responsible for delivering training content live/webinar capacity for ZTC’s enterprise healthcare IT application suite. As well as conduct internal employee training. The successful candidate will be passionate about creating and delivering training programs incorporating a variety of presentation methods and applications to accommodate adult learning styles.
Responsibilities
CONTENT CREATION
- Partner and consult with internal organizations such as product development and services teams to create and execute training plans
- Develop training materials and supporting documentation for both internal and external users
- Enhance product documentation to create customer facing guides to facilitate adoption of application features and functionality
- Design Customer Specific workflow participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
- Create exercises, instructional activities and training assessments that reinforce learning
- Conduct unique customized training courses for customers and internal staff, both in a training classroom environment and/or webinar capacity
- If providing training as external billable event, manage the project budget (dollars or hours) against project delivery schedule to ensure completion below or within acceptable margin
- Ensure that time tracking entries for all assigned projects are submitted in a timely and detailed manner; seek to ensure all billable hours are appropriately captured
- Anticipate training development or delivery challenges and work with Account Management to identify mitigation strategies
- Support the Sales, Marketing and Product teams in providing feedback to inform ZTC business development or product directions
- Develop surveys and survey strategy to evaluate training delivery, measure results and incorporate as best practices program changes
- Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently adheres to Customer Experience standards
- Effectively manage customer expectations with respect to product capabilities and optimal utilization while complying with Customers’ unique and individual needs
Background & Experience
- 5+ years’ experience in an Information Systems/Training capacity as an instructor and in developing content
- Demonstrated training expertise in the application of technology, project management, and business skills
Healthcare industry experience required - Demonstrated knowledge of instructional design models and approaches and selecting the correct pedagogy
- Strong skills in adult training, blended learning, instructional design, and course administration
- Ability to master or become a product expert on quickly evolving software enterprise class software
- Ability to communicate with audience of all levels and ability to understand and interpret for other parties technical information
- Demonstrated strength in communication, presentation, and documentation
Strong organizational, planning, project management, facilitation, and influencing skills required - Ability to troubleshoot training issues in a service-oriented environment
- Highly proficient with Microsoft Office software (Word, PowerPoint, Excel, Visio)
- Proficient in flow charts and workflow interpretation with the ability to express complex technical concepts in terms that is understandable to learners
- Bachelor’s degree in instructional systems design, teaching, communications, computer software or related field, or equivalent work experience and a
- Licensed Registered Nurse (RN).
- Travel to client locations for onsite delivery is required variably, estimated at 10-15%
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Perks and Benefits
Our company values are a set of core beliefs held by our organization. They drive how and why we do the things we do. While our business plans and strategies may change, our core values remain unchanged.
Flexible schedule
Open Cafeteria
Team Building Camps
Paid Holidays
Competitive Salary
Flexible schedule
Servicing around the globe
Zyter|TruCare offers purpose-built technology and services
