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Client Executive
Prague/Remote in Europe
About Us
Zyter|TruCare is a privately held company headquartered in Rockville, Maryland, with offices worldwide in Boston, Dallas, Bangalore, and Prague. Zyter|TruCare, or ZTC, unifies two best-in-class healthcare technology platforms: Casenet TruCare and Zyter Health. Zyter|TruCare offers purpose-built software and services for payers, providers, and public health organizations to manage value-based care delivered to anyone, from anywhere, at any time. Our solutions unite Population Health, Virtual Health, and Connected Health on a single platform with embedded AI and Analytics and intelligent wrap-around services. We leverage expertise in healthcare technology and workflows to engineer world-class solutions that inspire the acceleration and adoption of value-based care. We excel at driving positive outcomes for healthy and complex populations by operationalizing next-generation managed care models to solve healthcare’s greatest challenges and promote health and wellness for all.
Position Summary
To serve as primary contact through entire life cycle for assigned portfolio of accounts with a focus on cultivating and maintaining robust relationships with decision makers and executives across the client organization. To manage and monitor client satisfaction and deliverables and recommend appropriate strategies, tactics, and operational initiatives to continuously enhance the client experience. To drive value for clients by promoting the benefits of increased profit potential, improved productivity, and efficiency by using Zyter|TruCare services and solutions. To act as the “Voice of the Client” across the various internal stakeholders. To drive retention and identify and harvest additional revenue opportunities.
Responsibilities
- Build pipeline within assigned territory and execute against to deliver on assigned quota.
- Facilitate client retention, identifying any risk and implementing plans to mitigate that risk.
- Oversee client relationships across assigned portfolio of accounts, ensuring excellence standards in post-sales through solution definition/delivery and ongoing support services.
- Develop and maintain account plan by leading a joint company/customer planning process that identifies relevant client needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
- Establish productive, professional relationships with key client personnel, including C-level executives.
- Consult with clients on best practices; develop an understanding of client business challenges and objectives and map to Zyter|TruCare solution features / benefits to address these needs.
- Identify client dis-satisfiers and ensure appropriate resources are solving associated issues.
- Communicate regularly with internal staff regarding client needs and requests, contractual obligations, projected enrollment levels, business model or work procedure changes, and other elements required for successful utilization of Zyter|TruCare solutions.
- Coordinate the involvement of Zyter|TruCare personnel in order to meet account performance objectives and client expectations. Ensure that supporting account resources are familiar with their assigned tasks and uphold accountability for timeliness and quality of delivery.
- Support the Sales, Marketing and Product teams in providing relevant account information to inform Zyter|TruCare business development or product directions.
- Ability to work out remotely or out of Zyter|TruCare corporate office in Bedford, MA; Travel required, variable up to 25%.
Qualifications
- Bachelor’s degree in Business Administration, Healthcare Administration or related field.
- 5+ years of client/account management experience in healthcare and/or enterprise software development.
- Demonstrated knowledge of general principles of account planning, budgeting, project management, and negotiation. Demonstrated competency in strategic thinking, planning and leadership.
- Ability to exercise “risk awareness” and take action to reduce unforeseen circumstances. Ability to share best practices on relationship management, consultative approaches and other client engagement across operations.
- Excellent written and oral communication skills and the ability to facilitate meetings with cross-functional teams in a confident and credible manner.
- The ability to understand and comfortably speak to both clinical and technical concepts is preferred.
- Demonstrated ability to drive retain and achieve revenue goals for a portfolio of clients.
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Perks and Benefits
Our company values are a set of core beliefs held by our organization. They drive how and why we do the things we do. While our business plans and strategies may change, our core values remain unchanged.
![](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/05/Zyter_TruCare_Careers_job_opening_Perks_and_benefits.png)
![Flexible schedule](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Flexible schedule
![Open Cafeteria](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Open Cafeteria
![Team Building Camps](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Team Building Camps
![Paid Holidays](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Paid Holidays
![Competitive Salary](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Competitive Salary
![Flexible schedule](https://ZyterTrucare.b-cdn.net/wp-content/uploads/2023/04/03.png)
Flexible schedule
Servicing around the globe
Zyter|TruCare offers purpose-built technology and services
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