Jira Expert/Lead Jira Administrator
Prague/Remote in Europe
About Us
Zyter|TruCare is a privately held company headquartered in Rockville, Maryland, with offices worldwide in Boston, Dallas, Bangalore, and Prague. Zyter|TruCare, or ZTC, unifies two best-in-class healthcare technology platforms: Casenet TruCare and Zyter Health. Zyter|TruCare offers purpose-built software and services for payers, providers, and public health organizations to manage value-based care delivered to anyone, from anywhere, at any time. Our solutions unite Population Health, Virtual Health, and Connected Health on a single platform with embedded AI and Analytics and intelligent wrap-around services. We leverage expertise in healthcare technology and workflows to engineer world-class solutions that inspire the acceleration and adoption of value-based care. We excel at driving positive outcomes for healthy and complex populations by operationalizing next-generation managed care models to solve healthcare’s greatest challenges and promote health and wellness for all.
Position Summary
As a Jira Expert at Zyter|Trucare, you will join a team that is passionate and driven towards transforming the healthcare experiences of millions of patients and the healthcare professionals that provide value-based healthcare services.
The Jira Expert will report to the Engineering Leader and will be responsible for managing and optimizing Jira, a widely used project management and issue tracking tool. Your primary objective will be to ensure the efficient utilization of Jira within an organization, enabling teams to collaborate effectively, track progress, and deliver high-quality projects on time. You will play a vital role in configuring, customizing, and supporting Jira to meet the specific needs of the organization.
Responsibilities
- Jira Administration: Serve as the primary administrator for Jira, managing user accounts, permissions, and workflows. Configure and customize Jira to align with the organization’s project management processes and requirements.
- Jira Configuration: Implement and maintain custom fields, screens, workflows, issue types, and dashboards in Jira to meet the needs of various teams and projects. Continuously improve and optimize Jira configurations based on feedback and evolving requirements.
- Issue Tracking and Management: Guide and assist teams in effectively utilizing Jira for issue tracking, task management, and project planning. Train and support users in creating, updating, and prioritizing issues, and ensure proper issue linking and traceability.
- Reporting and Metrics: Create and maintain reports, filters, and dashboards in Jira to provide meaningful insights into project progress, team performance, and key metrics. Generate and distribute regular reports to stakeholders, highlighting important project information.
- Integration and Automation: Collaborate with other tools and systems to integrate Jira seamlessly into the organization’s technology landscape. Develop and maintain automation scripts, workflows, and plugins to streamline processes and enhance productivity. Jira often integrates with other tools and systems, such as Confluence, Bitbucket, Jenkins, and more. An expert should understand how to set up and manage these integrations, allowing for seamless data flow and collaboration between different platforms.
- User Support and Training: Provide guidance and support to users at all levels, including administrators, project managers, and team members. Conduct training sessions, create user guides, and offer one-on-one assistance to promote efficient and effective usage of Jira.
- Best Practices and Governance: Stay up to date with the latest Jira features, add-ons, and best practices. Establish and enforce Jira governance guidelines, including naming conventions, security protocols, and data integrity standards.
- Troubleshooting and Issue Resolution: Investigate and resolve Jira-related issues, such as performance bottlenecks, system errors, or integration problems. Collaborate with technical teams and vendors to troubleshoot complex issues and implement appropriate solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Proven experience as a Jira Administrator or Jira Expert, with in-depth knowledge of Jira’s capabilities, configurations, and administration.
- Strong understanding of project management methodologies and best practices.
- Proficiency in Jira administration, including managing users, workflows, schemes, and permissions.
- Experience with Jira customization using custom fields, screens, issue types, and dashboards.
- Familiarity with Jira add-ons, plugins, and integrations with other tools (e.g., Confluence, Bitbucket, Slack).
- Solid understanding of Agile methodologies (e.g., Scrum, Kanban) and their implementation in Jira.
- Strong problem-solving and analytical skills, with the ability to troubleshoot and resolve technical issues.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Ability to work independently, manage priorities, and handle multiple tasks simultaneously.
- Jira certifications (e.g., Jira Administrator, Jira Service Management) are a plus.
- The candidates written and verbal English communication skills should be above par.
Perks and Benefits
Our company values are a set of core beliefs held by our organization. They drive how and why we do the things we do. While our business plans and strategies may change, our core values remain unchanged.
Flexible schedule
Open Cafeteria
Team Building Camps
Paid Holidays
Competitive Salary
Flexible schedule
Servicing around the globe
Zyter|TruCare offers purpose-built technology and services
