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In The News

October 18, 2024

Bridging Healthcare’s Digital Divide: The Interoperability Imperative

Highlights the imperative of interoperability in healthcare, emphasizing its role as a foundational element for effective communication and real-time data exchange across healthcare IT systems. This capability is crucial for enhancing clinical workflows, patient outcomes, and compliance with regulatory standards, ultimately transforming fragmented healthcare systems into cohesive, efficient networks.

September 30, 2024

Navigating the CY 2025 CMS Physician Fee Schedule Proposals: Strategic Insights for Health Care Leaders

The CY 2025 CMS physician fee schedule proposals introduce key changes that will affect payment structures, enhance behavioral health services, extend telehealth provisions, and refine quality measurement programs, all of which necessitate strategic adjustments from health care leaders. Authored by Shannon Smith, these proposals signal a shift towards a more integrated and performance-oriented healthcare system, emphasizing quality care and regulatory compliance.

August 19, 2024

Engaging Providers: Key to Value-Based Care Success

This feature byline highlights the Centers for Medicare & Medicaid Services' initiative aiming to transition all Original Medicare and most Medicaid beneficiaries into accountable care relationships by 2030, focusing on the crucial role of provider engagement in enhancing patient outcomes and reducing healthcare costs through value-based care.

August 15, 2024

Elevating Clinical Excellence: The Vital Role of Interoperability

This feature discusses the critical role of interoperability in modern healthcare, emphasizing its necessity for seamless data exchange across diverse care settings to enhance patient outcomes, reduce costs, and streamline operations, especially as patients increasingly utilize various care options, from office visits to telehealth.

April 2, 2024

Adapting to Change: Navigating the New CMS Prior Authorization Guidelines in Health Care

Shannon Smith, Sr. Director of Clinical & Business Success at Zyter|TruCare, discusses in this byline how the upcoming CMS guidelines for prior authorization, set to take effect in 2026, will drive significant operational changes for healthcare payers, requiring faster decision timelines, enhanced interoperability, and greater transparency, ultimately reshaping healthcare efficiency and delivery.

March 20, 2024

From Data to Decision: How Generative AI is Shaping Patient Care Pathways

Amidst rapid digital advancements, Generative Artificial Intelligence (Gen AI) is revolutionizing healthcare by enhancing personalization, optimizing workflows, and improving data utilization. In this byline, Avikar Govil, Insights Health Product Manager, discusses how Gen AI is transforming healthcare delivery, overcoming data challenges, and paving the way for more efficient and patient-centered care.

March 12, 2024

Generative AI's role in elevating patient care and self-management

This byline discusses how Generative Artificial Intelligence (GenAI) is revolutionizing patient education, self-management, and communication by making complex medical information more accessible and personalized, ultimately enhancing operational efficiency and health outcomes.

February 28, 2024

The Strategic Application of Generative AI in Care Pathways

Generative Artificial Intelligence (GenAI) is poised to transform healthcare by enhancing personalized care, optimizing workflows, and improving data utilization to tackle chronic disease management challenges. In this byline, Avikar Govil, Insights Health Product Manager, discusses how integrating GenAI into healthcare can revolutionize patient care, reduce administrative burdens, and elevate overall health outcomes.

December 24, 2023

Bonus Features – December 24 , 2023 – 74% of orgs automating RCM operations, per-physician revenue exceeding expenses at U.S. hospitals, plus 19 more stories

Zyter|TruCare launched TruCare Mobile, which supports remote utilization and medication management, as part of its v10.2 release.

December 19, 2023

The importance of risk stratification and pop health in value-based care

This byline discusses the pivotal role of harmonizing population health management and risk stratification within the value-based care framework, emphasizing their importance in delivering personalized, high-quality care that addresses social determinants of health and optimizes healthcare economics.

November 10, 2023

What Amazon Prime’s new One Medical offering reveals about the future of health care

Discussion in STAT News on how the integration of One Medical into Amazon Prime exemplifies the shift towards digital health solutions that combine telehealth with traditional care, emphasizing the need for healthcare providers to enhance their technological capabilities to meet the demands of a patient-driven, value-based healthcare system.

October 23, 2023

Top 10 Population Health Solution Providers 2023

Zyter|TruCare is recognized as one of the top 10 "Population Health Solution Providers 2023" by Medhealth Outlook Magazine, underscoring our commitment to advancing healthcare through innovative population health management solutions.

August 31, 2023

Unlocking Excellence in Healthcare Through the 7 Levers of Value-Based Care

This feature examines the escalating costs in the U.S. healthcare system and highlights the shift toward value-based care as a solution to enhance patient outcomes and control spending. It emphasizes the industry's move from fee-for-service to payment models that prioritize value, supported by the adoption of strategies like risk-sharing agreements and investments in digital technologies to improve care delivery and efficiency.

September 3, 2023

Bonus Features – September 3, 2023 – 60% of cybersecurity incidents impact patient care, the average medical device has six or more security vulnerabilities, and more

Zyter|TruCare integrated findhelp, a social care network, into the latest release of its Connected Health platform.

August 29, 2023

Zyter|TruCare integrates Findhelp’s care and social services referral software with its Connected Health data-sharing technology.

Zyter|TruCare has integrated findhelp into its Connected Health platform, enhancing the platform's ability to address Social Determinants of Health (SDOH) through a seamless connection between healthcare providers and essential social services, marking a significant advancement in its commitment to value-based, holistic care.

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Deon Metelski

Vice President of Product Management

Deon Metelski serves as the Vice President of Product Management at Zyter|TruCare. In this crucial role, he oversees the strategic direction and execution of digital health solutions that aim to enhance patient outcomes and satisfaction. His expertise and leadership are central to the evolution of Zyter|TruCare’s suite of care management products, which include remote patient monitoring, care coordination, and API marketplace.

With a robust 14-year tenure in the healthcare industry, Deon has consistently demonstrated his prowess in agile project management, product road mapping, user research, stakeholder communication, and cross-functional collaboration. Before his current role at Zyter|TruCare, he left a significant mark at BioReference Laboratories. His tenure was marked by the successful management and development of several prominent initiatives and digital platforms, such as bioreference.com, scarlethealth.com, and genedx.com, proving his capability to launch and oversee complex and impactful digital initiatives.

Since joining Zyter|TruCare in September 2022, Deon has been responsible for a team that includes product managers, business analysts, and UI/UX experts. His strategic vision and management acumen have been pivotal in the development of a comprehensive healthcare platform tailored for LTE devices, seamlessly integrated with Apple HealthKit and a user-friendly mobile app. These products stand as testaments to his commitment to improving health management and patient care.

Deon is a Seton Hall University alumnus, holding a Bachelor of Science in Biology. His skills encompass a wide range of areas vital to product development and management in the healthcare sector, including competitive analysis, cross-functional team leadership, problem-solving, and product development.

In his role at Zyter|TruCare, Deon combines his deep understanding of the healthcare industry with a forward-thinking approach to product management. His leadership is instrumental in driving innovation within the company and advancing digital health solutions, elevating the way healthcare is experienced and delivered.

Sanjay Govil

Chairman of the Board

Sanjay Govil is an exemplary entrepreneur and visionary leader, currently serving as the Chairman of the Board at Zyter|TruCare. This role comes on the heels of the significant rebranding in May 2023 of Zyter Health and Casenet TruCare, marking a new chapter in the company’s commitment to value-based care. 

Zyter Health, known for its cloud-based telehealth, home health, and remote patient monitoring services, and Casenet TruCare, a leading enterprise care management platform, have unified under the Zyter|TruCare brand to enhance their impact in the healthcare sector.

Mr. Govil began his association with Zyter in 2017 as its Chief Executive Officer, a position he held for over six years, leading the company through groundbreaking advancements in digital health. His leadership was pivotal in Zyter’s acquisition of Casenet® LLC in 2021, significantly expanding the company’s reach to manage healthcare for 11% of the U.S. population. Zyter’s suite of products has been instrumental in improving clinical operations and patient outcomes and reducing healthcare costs through enhanced interoperability, communication, and collaboration. 

The rebranding to Zyter|TruCare in 2023 exemplifies the company’s ongoing dedication to providing innovative, patient-centered solutions in digital health. Under Mr. Govil’s guidance, Zyter|TruCare has become a beacon of innovation in the healthcare technology industry, earning over 105 awards in 2021 alone, including accolades for Best Health Care and Medical Innovation and The Most Innovative Digital Health Startup. 

Before his tenure at Zyter, Mr. Govil was the founder and driving force behind Infinite Computer Solutions, leading to a successful IPO on the Bombay Stock Exchange in 2010. Under his leadership, Infinite grew into a global technology solutions and services company with over 10,000 employees. 

Internationally recognized for his business acumen and philanthropic efforts, Mr. Govil has significantly contributed to think tanks on international business, foreign policy, and economics. His leadership during the COVID-19 pandemic earned him several awards, highlighting his commitment to helping others during challenging times. 

A dedicated philanthropist, Mr. Govil supports entrepreneurship through The Sanjay Govil Foundation and the TiE DC’s Young Entrepreneurs Program. He is also actively involved with the Wharton School of Business, contributing his expertise in various capacities. 

Mr. Govil holds a Bachelor of Science in Electrical Engineering from Auburn University and has completed graduate studies at Syracuse University and the Wharton School of Business. His educational background and professional achievements epitomize his dedication to visionary leadership and entrepreneurial excellence in the global business landscape. 

As the Chairman of the Board at Zyter|TruCare, Sanjay Govil remains deeply committed to effecting positive change in the healthcare industry. His leadership is instrumental in ushering in a new era of modernized care management capabilities. Through his visionary approach and strategic direction, Mr. Govil empowers Zyter|TruCare to deliver superior care and outcomes, enhancing patient and member experience across the healthcare continuum. His enduring dedication to innovation and excellence propels Zyter|TruCare as a leading entity in transforming healthcare delivery and improving lives globally.

Meghan Pereira

Senior Director of Production Support Services

Meghan Pereira is the Senior Director of Production Support Services, entrusted with orchestrating the seamless operation of the company’s software solutions. With a resolute commitment to operational excellence, Meghan drives the optimization of production processes and ensures efficient support services.

Her influential leadership encompasses cross-functional collaboration, igniting innovation, and judicious cost-conscious management, collectively elevating operational performance, and client satisfaction.

Demonstrating a diverse and comprehensive skill set, Meghan consistently showcases her adeptness in guiding teams and delivering unparalleled customer service. Drawing from a robust foundation in project management, she adeptly spearheads cross-functional initiatives, fostering cooperation with stakeholders across all organizational levels. Meghan’s unique ability to lead in dynamic environments and deftly manage intricate projects stands as a valuable company asset. Above all, her passion for innovation and commitment to continuous enhancement serve as enduring catalysts, propelling her exploration of avenues that optimize processes for the benefit of both her team and clientele.

Meghan embarked on her journey with Zyter|TruCare in June 2015 as a Senior Application Solutions Analyst, where her unwavering determination and expertise propelled her to her current role in May 2023. Prior to her impactful tenure at Zyter|TruCare, Meghan honed her leadership skills at IntrinsiQ Specialty Solutions. There, in her role as a team coordinator, she stood at the forefront of support for a medical oncology software application. Her responsibilities ranged from user query resolution and procedural documentation to nurturing emerging talents within the team.

A proud alumna of the University of Massachusetts, Amherst, Meghan laid the cornerstone of her journey by earning her Bachelor’s degree 2007 in Sociology.

Meghan’s path to Zyter|TruCare is a testament to her unwavering dedication, exceptional expertise, and the outstanding value she infuses into the organization. Her pivotal role holds the potential to propel the company to new horizons, encapsulating her enduring commitment to excellence.

Shashank Kathuria

Vice President of Engineering

Shashank Kathuria is a distinguished healthcare technology executive serving as the Vice President of Engineering at Zyter|TruCare. Across his expansive two-decade journey, Shashank has consistently demonstrated his expertise in driving technology initiatives that transcend organizational boundaries. His adeptness in orchestrating the successful implementation of healthcare solutions has positioned him as a cornerstone of Zyter|TruCare’s growth trajectory.

Shashank’s commitment to excellence is evident in his unyielding dedication to enhancing client satisfaction. His leadership ethos revolves around a client-centric approach, valuing quality and enduring client relationships. Notably, his leadership style has weathered the dynamic nature of the healthcare industry, fostering his evolution as a versatile leader skilled in communication, strategic planning, and negotiation.

Prior to his tenure at Zyter|TruCare, Shashank’s impact resonated deeply as he orchestrated transformative projects for a Fortune 150 US healthcare client. His tenure at Infosys Limited highlighted his capacity to manage multifaceted teams engaged in diverse tasks, ranging from intricate application design to seamless COTS product integration. Adept in navigating complex data migration and crafting specialized healthcare reporting, Shashank’s leadership extended across global operations and the meticulous assembly of proficient teams.

Shashank’s substantial contributions have garnered recognition, as exemplified by accolades such as the Most Valuable Player, Pursuit Champion, and Performer of the Quarter. Academically distinguished with a Bachelor of Engineering degree in Information Technology, he further stands as a Gold Medalist—a prestigious Indian distinction awarded to students who achieve the highest academic performance in their field of study.

Guided by a compelling dedication to his vision, Shashank spearheads the Zyter|TruCare engineering team in crafting revolutionary, top-tier products that redefine the contours of healthcare delivery. His visionary leadership ensures that Zyter|TruCare’s offerings resonate authentically, allowing healthcare providers to deliver True Care, unfettered by time or location.

Mahima Govil

Director of Operations

Mahima Govil is an accomplished professional serving as the Director of Operations at Zyter|TruCare, where she plays a pivotal role in leading internal projects aligned with the highest priorities of the leadership team. With a keen focus on streamlining processes and enhancing productivity across the organization, Mahima’s expertise drives the company towards operational excellence and strategic success. 

Before assuming her current role, Mahima made significant contributions to the success of Revinate, a hospitality technology startup. As part of the dynamic team, she excelled in managing go-to-market strategy and operations, overseeing company-wide reporting, and providing critical support for customer billing, earnings & churn analyses, and sales commissions. Her astute insights and analytical prowess were instrumental in optimizing operational efficiencies and fueling Revinate’s growth in the competitive hospitality technology landscape. 

 Prior to her tenure at Revinate, Mahima honed her skills in Sales Operations at Box, a renowned cloud content management company. In this capacity, she served as the subject matter expert for channel partnerships and analytics, leveraging her deep understanding of the sales ecosystem to drive strategic decision-making and cultivate fruitful business relationships. 

Mahima’s academic background complements her professional accomplishments. She holds a Bachelor of Science degree in economics from the prestigious Wharton School of the University of Pennsylvania, where she honed her analytical acumen and business acuity. Beyond her academic pursuits, Mahima pursued her passion for culinary arts by attending culinary school, specializing in recipe testing and development, further exemplifying her diverse skill set and multifaceted talents. 

 As a visionary leader in operations, Mahima continues to steer Zyter|TruCare towards operational excellence, fostering a culture of productivity, efficiency, and innovation. Her unwavering dedication to optimizing processes and driving strategic initiatives underscores her commitment to delivering unparalleled value to clients and stakeholders. With a unique blend of analytical acumen and culinary expertise, Mahima embodies the spirit of excellence in her pursuit of organizational success.

Serena Bertola

Vice President, Delivery Success

Serena Bertola is the VP of the Delivery Success team at Zyter|TruCare, leading the Implementation Consulting, Professional Services, Clinical Consulting, and Application Management teams with an unwavering commitment to excellence.

Serena’s primary goal is to design Services Solutions that enable Zyter|TruCare’s customers to make the most of the enterprise product solutions, thus enhancing their capabilities and improving their outcomes. As a true advocate for customers, she plays a crucial role in influencing the Product Design Process by providing the Voice of Customer, ensuring the continuous enhancement of Zyter|TruCare’s offerings to meet customer needs effectively. 

With over a decade of experience, Serena has proven herself adept at helping Public and Private Sector Organizations optimize their processes through Business Process Re-engineering Practices (BPR) and the implementation of TruCare across various Care Management Organizations. Her expertise spans across Medicare, Medicaid, Commercial, and Public Sector lines of business, where she guides clients through readiness review processes, compliance requirements, system integrations, and testing. Collaborating seamlessly with ZTC Product Management for the Software Development Life Cycle (SDLC), Serena’s contributions enrich the entire product ecosystem. 

Before joining Zyter|TruCare, Serena’s experience was centered on supporting startups with competitor analysis, business planning, and operations design. This broad exposure underscores her versatility and ability to adapt to diverse challenges and contexts. 

Serena’s academic credentials include a Master of Science in Innovation and Technological Entrepreneurship from the Manning School of Business at the University of Massachusetts Lowell. Additionally, she holds a Bachelor of Science in Business Organization from Politecnico di Torino, Italy, highlighting her global perspective and dedication to academic excellence. 

Passionate about empowering clients to achieve their strategic goals through Zyter|TruCare’s products, Serena is committed to unveiling the platform’s full potential within integrated client ecosystems. She ensures strict compliance with regulations while integrating automation and process optimization to streamline operations and drive efficiency. 

As a visionary leader, Serena brings a wealth of experience and expertise to the forefront of Zyter|TruCare’s delivery success, propelling the organization and its customers towards a future of transformative growth and operational excellence. 

Todd Riemensnyder

Vice President – Client Success

Todd Riemensnyder is a seasoned professional with a wealth of experience in the healthcare software industry, currently serving as the Vice President of Client Success at Zyter|TruCare. With an unwavering commitment to the success of our clients, Todd spearheads efforts to enable them to provide optimal care to a diverse array of members in the most effective and efficient manner, all while upholding the highest standards of quality and cost management. 

As a leader of the Client Success team, Todd places utmost importance on forging true and lasting partnerships with our valued clients. Working hand in hand throughout the entire customer experience, his team ensures a seamless journey from the initial sales process to key implementation milestones and beyond, with a focus on post go-live support and ongoing account and relationship management. 

 With nearly 15 years of dedicated service at Zyter|TruCare, Todd has made significant contributions across various facets of the company. He has held pivotal roles, from Managing Strategic Account Executive in Account Management, working closely with our largest clients and projects, to leading successful implementations within the Delivery Success organization. Todd’s journey at Zyter|TruCare began as a key contributor to the foundation of the TruCare offering as part of the Product Management team, cementing his expertise in driving product excellence. 

Prior to joining Zyter|TruCare, Todd honed his expertise as a Senior Consultant at eHealthPartners, where he played a crucial role in developing a comprehensive implementation methodology for Care Management applications. His experience further extended to working as a lead analyst, overseeing the successful implementation of the CareAdvance application at TriZetto Group. Additionally,Todd has a background in teaching at Western International University, covering essential subjects like Critical Thinking, Organizational Theory, Supervision & Leadership, and Ethical Issues in Business, reflecting his passion for fostering knowledge. 

Todd holds a Master of Business Administration degree, with a focus on marketing and e-business, from the prestigious Pennsylvania State University, where he also earned a Bachelor of Science degree in Economics. 

With his wealth of experience and unwavering dedication to client success, Todd continues to play a pivotal role in empowering our clients to thrive in the ever-evolving landscape of healthcare software solutions. His relentless pursuit of excellence and commitment to forging genuine partnerships are at the heart of Zyter|TruCare’s success in delivering exceptional customer experiences and driving positive outcomes for our esteemed clients.

Navin Sethi

MD Chief Medical Officer

Dr. Navin Sethi is a distinguished leader and Chief Medical Officer at Zyter|TruCare, where he serves as the vital link between the clinical and technical aspects of the organization. With a relentless dedication to aligning the company’s products and services with medical best practices, regulatory standards, and the needs of healthcare providers and patients, Dr. Sethi plays a pivotal role in driving the organization’s success. 

Dr. Sethi takes on a multifaceted portfolio of responsibilities. As the torchbearer of clinical validation, regulatory compliance, product development/strategy, and medical education and training, he ensures that Zyter|TruCare remains at the forefront of innovation and delivers solutions that positively impact the healthcare industry. 

Dr. Sethi’s journey of academic excellence began at the prestigious University of Virginia, where he distinguished himself as the valedictorian of his class. He later graduated from Johns Hopkins School of Medicine, solidifying his position as a leading medical professional. He further honed his expertise through an orthopedic residency at the Washington University School of Medicine, followed by a fellowship at Emory Spine Center. 

A board-certified spinal surgeon of exceptional repute, Dr. Sethi continues to maintain an active clinical practice, holding special permissions to perform procedures at hospitals in the Washington DC metropolitan region, affiliated with the Johns Hopkins system. His pursuit of excellence extends to his research contributions, with numerous publications on orthopedics and spine. Dr. Sethi’s wealth of knowledge and expertise have made him a sought-after educator, sharing his insights on a national and international scale. 

Dr. Sethi’s exceptional contributions have earned him well-deserved recognition as one of the top 50 spinal surgeons in America. Multiple publications have also bestowed upon him the honor of being named a top doctor. Beyond his clinical roles, Dr. Sethi’s visionary leadership has extended to founding hospitals, serving on the governing boards of surgical centers, and assuming the role of Chief of Surgery. His diverse scope of experience spans academic and private practice settings, and he has been a valued consultant for multiple companies, including his role as an expert analyst for the Department of Justice. 

Outside of his illustrious career, Dr. Sethi is deeply committed to giving back to the community. His dedication to philanthropy is exemplified through his work with charitable organizations like the Make-A-Wish Foundation, where he has helped grant wishes to deserving individuals. For his exceptional volunteer efforts, he has received recognition from the Governor of Maryland. 

Dr. Navin Sethi’s unwavering commitment to advancing healthcare, coupled with his humanitarian endeavors, underscores his exceptional character and genuine dedication to making a positive impact on the lives of patients and the community at large. As Chief Medical Officer, his remarkable leadership continues to drive Zyter|TruCare’s mission towards transformative healthcare solutions, anchored in compassion, excellence, and innovation. 

Harish Pai

Senior VP & Chief Innovation Officer

Harish Pai, an esteemed leader in the realm of healthcare innovation, serves as the Senior Vice President and Chief Innovation Officer at Zyter|TruCare. With an unwavering dedication to tackling healthcare’s most complex challenges, including rising costs, patient safety, and access to care, Harish’s team is at the forefront of seeking groundbreaking solutions that transform the landscape of healthcare. 

Harish brings a rich tapestry of experience, spanning over 30 years, working with global technology companies and system integrators, including Infinite, Microsoft, Satyam Computers, and NIIT. His expertise in technology consulting, product and platform development, and conceptualizing enterprise solutions has empowered organizations across diverse sectors, including healthcare, telecom, insurance, manufacturing, retail, and the public domain. 

Previously, Harish played a pivotal role in architecting Infinite’s Industry Platform Solutions vision, driving transformative business outcomes for customers. His visionary concept of “Platformization” aimed to provide productized software-as-a-service multi-tenant solutions to specific industry segments, helping clients achieve significant cost savings, gain a competitive edge, and expedite go-to-market strategies. Under his leadership, focused Centers of Excellence were established, driving Infinite’s Service Offerings across multiple industries, with a focus on digital transformation, analytics, mobility, quality assurance, and agile development. 

Harish’s illustrious career boasts significant contributions, including spearheading the definition of enterprise architecture and federal agency integration strategy for a large South Asian country, shaping the landscape of large retail eCommerce portals, and developing outcome-based solutions for prominent healthcare organizations. 

His expertise extends to various domains, encompassing transformational offshoring/outsourcing, services delivery, application development & maintenance, production support, quality assurance, infrastructure management, and legacy modernization. 

Harish holds a Bachelor of Engineering in Electronics and Telecommunications, a testament to his academic prowess and commitment to excellence. As the driving force behind Zyter|TruCare’s innovation, Harish Pai’s visionary leadership continues to redefine healthcare through innovative technologies, driving transformational outcomes, and empowering healthcare providers to deliver exceptional patient care.