Skip links
Zyter|TruCare

Terms of use

You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Use at any time and for any reason. We will alert you about any changes by updating the ‚’Last updated‚’ date of these Terms of Use, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the Site after the date such revised Terms of Use are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Site.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the ‚’Content‚’) and the trademarks, service marks, and logos contained therein (the ‚’Marks‚’) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions. The Content and the Marks are provided on the Site ‚’AS IS‚’ for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.



USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) you have the legal capacity and you agree to comply with these Terms of Use; (2) you are not a minor in the jurisdiction in which you reside; (3) you will not access the Site through automated or non-human means, whether through a bot, script, or otherwise; (4) you will not use the Site for any illegal or unauthorized purpose; and (5) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

  • Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
  • Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
  • Engage in unauthorized framing of or linking to the Site.
  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
  • Use the Site in a manner inconsistent with any applicable laws or regulations.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site (‚’Submissions‚’) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site) links to other websites (‚’Third-Party Websites‚’) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (‚’Third- Party Content‚’). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms of Use no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms of Use; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site.

PRIVACY POLICY

We care about data privacy and security. By using the Site, you agree to be bound by our Privacy Policy posted on the Site, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United States. If you access the Site from the European Union, Asia, or any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Site, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States. Further, we do not knowingly accept, request, or solicit information from children or knowingly market to children. Therefore, in accordance with the U.S. Children’s Online Privacy Protection Act, if we receive actual knowledge that anyone under the age of 13 has provided personal information to us without the requisite and verifiable parental consent, we will delete that information from the Site as quickly as is reasonably practical.

TERM AND TERMINATION

These Terms of Use shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS OF USE, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS OF USE OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Site without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site.

We cannot guarantee the Site will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site during any downtime or discontinuance of the Site. Nothing in these Terms of Use will be construed to obligate us to maintain and support the Site or to supply any corrections, updates, or releases in connection therewith.



GOVERNING LAW

These Terms of Use and your use of the Site are governed by and construed in accordance with the laws of the State of Maryland applicable to agreements made and to be entirely performed within the the State of Maryland, without regard to its conflict of law principles.

DISPUTE RESOLUTION


Informal Negotiations


To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a ‚’Dispute‚’ and collectively, the ‚’Disputes‚’) brought by either you or us (individually, a ‚’Party‚’ and collectively, the ‚’Parties‚’), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

Binding Arbitration

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (‚’AAA‚’) and, where appropriate, the AAA’s Supplementary Procedures for Consumer Related Disputes (‚’AAA Consumer Rules‚’), both of which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either Party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in United States of America County, MO. Except as otherwise provided herein, the Parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment on the award entered by the arbitrator.

If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in United States of America County, MO, and the Parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non conveniens with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Terms of Use.

In no event shall any Dispute brought by either Party related in any way to the Site be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

Restrictions


The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to utilize class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.



Exceptions to Informal Negotiations and Arbitration


The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations and binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

DISCLAIMER

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

LIMITATIONS OF LIABILITY

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the lesser of the amount paid, if any, by you to us. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys‚ fees and expenses, made by any third party due to or arising out of: (1) use of the Site; (2) breach of these Terms of Use; (3) any breach of your representations and warranties set forth in these Terms of Use; (4) your violation of the rights of a third party, including but not limited to intellectual property rights; or (5) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

CALIFORNIA USERS AND RESIDENTS

If any complaint with us is not satisfactorily resolved, you can contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834 or by telephone at (800) 952-5210 or (916) 445-1254.

MISCELLANEOUS

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.



SHORTCODE MESSAGING

Zyter® provides enterprise related engagement.  Zyter® is a business-to-business solution and download of the application indicated consent to receive information. STOP, END, CANCEL, UNSUBSCRIBE OR QUIT responses will remove access Zyter® services and enterprise authentication. Participating wireless carriers include (but are not limited to): AT&T Wireless, SprintPCS, MetroPCS®, T-Mobile®, U.S. Cellular®, Verizon Wireless. The wireless carriers are not liable for delayed or undelivered messages.  Please find the Privacy Policy for this short code on http://zyter.io/privacy/

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us.

This website uses cookies to improve your web experience.

Deon Metelski

Vice President of Product Management

Deon Metelski serves as the Vice President of Product Management at Zyter|TruCare. In this crucial role, he oversees the strategic direction and execution of digital health solutions that aim to enhance patient outcomes and satisfaction. His expertise and leadership are central to the evolution of Zyter|TruCare’s suite of care management products, which include remote patient monitoring, care coordination, and API marketplace.

With a robust 14-year tenure in the healthcare industry, Deon has consistently demonstrated his prowess in agile project management, product road mapping, user research, stakeholder communication, and cross-functional collaboration. Before his current role at Zyter|TruCare, he left a significant mark at BioReference Laboratories. His tenure was marked by the successful management and development of several prominent initiatives and digital platforms, such as bioreference.com, scarlethealth.com, and genedx.com, proving his capability to launch and oversee complex and impactful digital initiatives.

Since joining Zyter|TruCare in September 2022, Deon has been responsible for a team that includes product managers, business analysts, and UI/UX experts. His strategic vision and management acumen have been pivotal in the development of a comprehensive healthcare platform tailored for LTE devices, seamlessly integrated with Apple HealthKit and a user-friendly mobile app. These products stand as testaments to his commitment to improving health management and patient care.

Deon is a Seton Hall University alumnus, holding a Bachelor of Science in Biology. His skills encompass a wide range of areas vital to product development and management in the healthcare sector, including competitive analysis, cross-functional team leadership, problem-solving, and product development.

In his role at Zyter|TruCare, Deon combines his deep understanding of the healthcare industry with a forward-thinking approach to product management. His leadership is instrumental in driving innovation within the company and advancing digital health solutions, elevating the way healthcare is experienced and delivered.

Sanjay Govil

Chairman of the Board

Sanjay Govil is an exemplary entrepreneur and visionary leader, currently serving as the Chairman of the Board at Zyter|TruCare. This role comes on the heels of the significant rebranding in May 2023 of Zyter Health and Casenet TruCare, marking a new chapter in the company’s commitment to value-based care. 

Zyter Health, known for its cloud-based telehealth, home health, and remote patient monitoring services, and Casenet TruCare, a leading enterprise care management platform, have unified under the Zyter|TruCare brand to enhance their impact in the healthcare sector.

Mr. Govil began his association with Zyter in 2017 as its Chief Executive Officer, a position he held for over six years, leading the company through groundbreaking advancements in digital health. His leadership was pivotal in Zyter’s acquisition of Casenet® LLC in 2021, significantly expanding the company’s reach to manage healthcare for 11% of the U.S. population. Zyter’s suite of products has been instrumental in improving clinical operations and patient outcomes and reducing healthcare costs through enhanced interoperability, communication, and collaboration. 

The rebranding to Zyter|TruCare in 2023 exemplifies the company’s ongoing dedication to providing innovative, patient-centered solutions in digital health. Under Mr. Govil’s guidance, Zyter|TruCare has become a beacon of innovation in the healthcare technology industry, earning over 105 awards in 2021 alone, including accolades for Best Health Care and Medical Innovation and The Most Innovative Digital Health Startup. 

Before his tenure at Zyter, Mr. Govil was the founder and driving force behind Infinite Computer Solutions, leading to a successful IPO on the Bombay Stock Exchange in 2010. Under his leadership, Infinite grew into a global technology solutions and services company with over 10,000 employees. 

Internationally recognized for his business acumen and philanthropic efforts, Mr. Govil has significantly contributed to think tanks on international business, foreign policy, and economics. His leadership during the COVID-19 pandemic earned him several awards, highlighting his commitment to helping others during challenging times. 

A dedicated philanthropist, Mr. Govil supports entrepreneurship through The Sanjay Govil Foundation and the TiE DC’s Young Entrepreneurs Program. He is also actively involved with the Wharton School of Business, contributing his expertise in various capacities. 

Mr. Govil holds a Bachelor of Science in Electrical Engineering from Auburn University and has completed graduate studies at Syracuse University and the Wharton School of Business. His educational background and professional achievements epitomize his dedication to visionary leadership and entrepreneurial excellence in the global business landscape. 

As the Chairman of the Board at Zyter|TruCare, Sanjay Govil remains deeply committed to effecting positive change in the healthcare industry. His leadership is instrumental in ushering in a new era of modernized care management capabilities. Through his visionary approach and strategic direction, Mr. Govil empowers Zyter|TruCare to deliver superior care and outcomes, enhancing patient and member experience across the healthcare continuum. His enduring dedication to innovation and excellence propels Zyter|TruCare as a leading entity in transforming healthcare delivery and improving lives globally.

Meghan Pereira

Senior Director of Production Support Services

Meghan Pereira is the Senior Director of Production Support Services, entrusted with orchestrating the seamless operation of the company’s software solutions. With a resolute commitment to operational excellence, Meghan drives the optimization of production processes and ensures efficient support services.

Her influential leadership encompasses cross-functional collaboration, igniting innovation, and judicious cost-conscious management, collectively elevating operational performance, and client satisfaction.

Demonstrating a diverse and comprehensive skill set, Meghan consistently showcases her adeptness in guiding teams and delivering unparalleled customer service. Drawing from a robust foundation in project management, she adeptly spearheads cross-functional initiatives, fostering cooperation with stakeholders across all organizational levels. Meghan’s unique ability to lead in dynamic environments and deftly manage intricate projects stands as a valuable company asset. Above all, her passion for innovation and commitment to continuous enhancement serve as enduring catalysts, propelling her exploration of avenues that optimize processes for the benefit of both her team and clientele.

Meghan embarked on her journey with Zyter|TruCare in June 2015 as a Senior Application Solutions Analyst, where her unwavering determination and expertise propelled her to her current role in May 2023. Prior to her impactful tenure at Zyter|TruCare, Meghan honed her leadership skills at IntrinsiQ Specialty Solutions. There, in her role as a team coordinator, she stood at the forefront of support for a medical oncology software application. Her responsibilities ranged from user query resolution and procedural documentation to nurturing emerging talents within the team.

A proud alumna of the University of Massachusetts, Amherst, Meghan laid the cornerstone of her journey by earning her Bachelor’s degree 2007 in Sociology.

Meghan’s path to Zyter|TruCare is a testament to her unwavering dedication, exceptional expertise, and the outstanding value she infuses into the organization. Her pivotal role holds the potential to propel the company to new horizons, encapsulating her enduring commitment to excellence.

Shashank Kathuria

Vice President of Engineering

Shashank Kathuria is a distinguished healthcare technology executive serving as the Vice President of Engineering at Zyter|TruCare. Across his expansive two-decade journey, Shashank has consistently demonstrated his expertise in driving technology initiatives that transcend organizational boundaries. His adeptness in orchestrating the successful implementation of healthcare solutions has positioned him as a cornerstone of Zyter|TruCare’s growth trajectory.

Shashank’s commitment to excellence is evident in his unyielding dedication to enhancing client satisfaction. His leadership ethos revolves around a client-centric approach, valuing quality and enduring client relationships. Notably, his leadership style has weathered the dynamic nature of the healthcare industry, fostering his evolution as a versatile leader skilled in communication, strategic planning, and negotiation.

Prior to his tenure at Zyter|TruCare, Shashank’s impact resonated deeply as he orchestrated transformative projects for a Fortune 150 US healthcare client. His tenure at Infosys Limited highlighted his capacity to manage multifaceted teams engaged in diverse tasks, ranging from intricate application design to seamless COTS product integration. Adept in navigating complex data migration and crafting specialized healthcare reporting, Shashank’s leadership extended across global operations and the meticulous assembly of proficient teams.

Shashank’s substantial contributions have garnered recognition, as exemplified by accolades such as the Most Valuable Player, Pursuit Champion, and Performer of the Quarter. Academically distinguished with a Bachelor of Engineering degree in Information Technology, he further stands as a Gold Medalist—a prestigious Indian distinction awarded to students who achieve the highest academic performance in their field of study.

Guided by a compelling dedication to his vision, Shashank spearheads the Zyter|TruCare engineering team in crafting revolutionary, top-tier products that redefine the contours of healthcare delivery. His visionary leadership ensures that Zyter|TruCare’s offerings resonate authentically, allowing healthcare providers to deliver True Care, unfettered by time or location.

Mahima Govil

Director of Operations

Mahima Govil is an accomplished professional serving as the Director of Operations at Zyter|TruCare, where she plays a pivotal role in leading internal projects aligned with the highest priorities of the leadership team. With a keen focus on streamlining processes and enhancing productivity across the organization, Mahima’s expertise drives the company towards operational excellence and strategic success. 

Before assuming her current role, Mahima made significant contributions to the success of Revinate, a hospitality technology startup. As part of the dynamic team, she excelled in managing go-to-market strategy and operations, overseeing company-wide reporting, and providing critical support for customer billing, earnings & churn analyses, and sales commissions. Her astute insights and analytical prowess were instrumental in optimizing operational efficiencies and fueling Revinate’s growth in the competitive hospitality technology landscape. 

 Prior to her tenure at Revinate, Mahima honed her skills in Sales Operations at Box, a renowned cloud content management company. In this capacity, she served as the subject matter expert for channel partnerships and analytics, leveraging her deep understanding of the sales ecosystem to drive strategic decision-making and cultivate fruitful business relationships. 

Mahima’s academic background complements her professional accomplishments. She holds a Bachelor of Science degree in economics from the prestigious Wharton School of the University of Pennsylvania, where she honed her analytical acumen and business acuity. Beyond her academic pursuits, Mahima pursued her passion for culinary arts by attending culinary school, specializing in recipe testing and development, further exemplifying her diverse skill set and multifaceted talents. 

 As a visionary leader in operations, Mahima continues to steer Zyter|TruCare towards operational excellence, fostering a culture of productivity, efficiency, and innovation. Her unwavering dedication to optimizing processes and driving strategic initiatives underscores her commitment to delivering unparalleled value to clients and stakeholders. With a unique blend of analytical acumen and culinary expertise, Mahima embodies the spirit of excellence in her pursuit of organizational success.

Serena Bertola

Vice President, Delivery Success

Serena Bertola is the VP of the Delivery Success team at Zyter|TruCare, leading the Implementation Consulting, Professional Services, Clinical Consulting, and Application Management teams with an unwavering commitment to excellence.

Serena’s primary goal is to design Services Solutions that enable Zyter|TruCare’s customers to make the most of the enterprise product solutions, thus enhancing their capabilities and improving their outcomes. As a true advocate for customers, she plays a crucial role in influencing the Product Design Process by providing the Voice of Customer, ensuring the continuous enhancement of Zyter|TruCare’s offerings to meet customer needs effectively. 

With over a decade of experience, Serena has proven herself adept at helping Public and Private Sector Organizations optimize their processes through Business Process Re-engineering Practices (BPR) and the implementation of TruCare across various Care Management Organizations. Her expertise spans across Medicare, Medicaid, Commercial, and Public Sector lines of business, where she guides clients through readiness review processes, compliance requirements, system integrations, and testing. Collaborating seamlessly with ZTC Product Management for the Software Development Life Cycle (SDLC), Serena’s contributions enrich the entire product ecosystem. 

Before joining Zyter|TruCare, Serena’s experience was centered on supporting startups with competitor analysis, business planning, and operations design. This broad exposure underscores her versatility and ability to adapt to diverse challenges and contexts. 

Serena’s academic credentials include a Master of Science in Innovation and Technological Entrepreneurship from the Manning School of Business at the University of Massachusetts Lowell. Additionally, she holds a Bachelor of Science in Business Organization from Politecnico di Torino, Italy, highlighting her global perspective and dedication to academic excellence. 

Passionate about empowering clients to achieve their strategic goals through Zyter|TruCare’s products, Serena is committed to unveiling the platform’s full potential within integrated client ecosystems. She ensures strict compliance with regulations while integrating automation and process optimization to streamline operations and drive efficiency. 

As a visionary leader, Serena brings a wealth of experience and expertise to the forefront of Zyter|TruCare’s delivery success, propelling the organization and its customers towards a future of transformative growth and operational excellence. 

Todd Riemensnyder

Vice President – Client Success

Todd Riemensnyder is a seasoned professional with a wealth of experience in the healthcare software industry, currently serving as the Vice President of Client Success at Zyter|TruCare. With an unwavering commitment to the success of our clients, Todd spearheads efforts to enable them to provide optimal care to a diverse array of members in the most effective and efficient manner, all while upholding the highest standards of quality and cost management. 

As a leader of the Client Success team, Todd places utmost importance on forging true and lasting partnerships with our valued clients. Working hand in hand throughout the entire customer experience, his team ensures a seamless journey from the initial sales process to key implementation milestones and beyond, with a focus on post go-live support and ongoing account and relationship management. 

 With nearly 15 years of dedicated service at Zyter|TruCare, Todd has made significant contributions across various facets of the company. He has held pivotal roles, from Managing Strategic Account Executive in Account Management, working closely with our largest clients and projects, to leading successful implementations within the Delivery Success organization. Todd’s journey at Zyter|TruCare began as a key contributor to the foundation of the TruCare offering as part of the Product Management team, cementing his expertise in driving product excellence. 

Prior to joining Zyter|TruCare, Todd honed his expertise as a Senior Consultant at eHealthPartners, where he played a crucial role in developing a comprehensive implementation methodology for Care Management applications. His experience further extended to working as a lead analyst, overseeing the successful implementation of the CareAdvance application at TriZetto Group. Additionally,Todd has a background in teaching at Western International University, covering essential subjects like Critical Thinking, Organizational Theory, Supervision & Leadership, and Ethical Issues in Business, reflecting his passion for fostering knowledge. 

Todd holds a Master of Business Administration degree, with a focus on marketing and e-business, from the prestigious Pennsylvania State University, where he also earned a Bachelor of Science degree in Economics. 

With his wealth of experience and unwavering dedication to client success, Todd continues to play a pivotal role in empowering our clients to thrive in the ever-evolving landscape of healthcare software solutions. His relentless pursuit of excellence and commitment to forging genuine partnerships are at the heart of Zyter|TruCare’s success in delivering exceptional customer experiences and driving positive outcomes for our esteemed clients.

Navin Sethi

MD Chief Medical Officer

Dr. Navin Sethi is a distinguished leader and Chief Medical Officer at Zyter|TruCare, where he serves as the vital link between the clinical and technical aspects of the organization. With a relentless dedication to aligning the company’s products and services with medical best practices, regulatory standards, and the needs of healthcare providers and patients, Dr. Sethi plays a pivotal role in driving the organization’s success. 

Dr. Sethi takes on a multifaceted portfolio of responsibilities. As the torchbearer of clinical validation, regulatory compliance, product development/strategy, and medical education and training, he ensures that Zyter|TruCare remains at the forefront of innovation and delivers solutions that positively impact the healthcare industry. 

Dr. Sethi’s journey of academic excellence began at the prestigious University of Virginia, where he distinguished himself as the valedictorian of his class. He later graduated from Johns Hopkins School of Medicine, solidifying his position as a leading medical professional. He further honed his expertise through an orthopedic residency at the Washington University School of Medicine, followed by a fellowship at Emory Spine Center. 

A board-certified spinal surgeon of exceptional repute, Dr. Sethi continues to maintain an active clinical practice, holding special permissions to perform procedures at hospitals in the Washington DC metropolitan region, affiliated with the Johns Hopkins system. His pursuit of excellence extends to his research contributions, with numerous publications on orthopedics and spine. Dr. Sethi’s wealth of knowledge and expertise have made him a sought-after educator, sharing his insights on a national and international scale. 

Dr. Sethi’s exceptional contributions have earned him well-deserved recognition as one of the top 50 spinal surgeons in America. Multiple publications have also bestowed upon him the honor of being named a top doctor. Beyond his clinical roles, Dr. Sethi’s visionary leadership has extended to founding hospitals, serving on the governing boards of surgical centers, and assuming the role of Chief of Surgery. His diverse scope of experience spans academic and private practice settings, and he has been a valued consultant for multiple companies, including his role as an expert analyst for the Department of Justice. 

Outside of his illustrious career, Dr. Sethi is deeply committed to giving back to the community. His dedication to philanthropy is exemplified through his work with charitable organizations like the Make-A-Wish Foundation, where he has helped grant wishes to deserving individuals. For his exceptional volunteer efforts, he has received recognition from the Governor of Maryland. 

Dr. Navin Sethi’s unwavering commitment to advancing healthcare, coupled with his humanitarian endeavors, underscores his exceptional character and genuine dedication to making a positive impact on the lives of patients and the community at large. As Chief Medical Officer, his remarkable leadership continues to drive Zyter|TruCare’s mission towards transformative healthcare solutions, anchored in compassion, excellence, and innovation. 

Harish Pai

Senior VP & Chief Innovation Officer

Harish Pai, an esteemed leader in the realm of healthcare innovation, serves as the Senior Vice President and Chief Innovation Officer at Zyter|TruCare. With an unwavering dedication to tackling healthcare’s most complex challenges, including rising costs, patient safety, and access to care, Harish’s team is at the forefront of seeking groundbreaking solutions that transform the landscape of healthcare. 

Harish brings a rich tapestry of experience, spanning over 30 years, working with global technology companies and system integrators, including Infinite, Microsoft, Satyam Computers, and NIIT. His expertise in technology consulting, product and platform development, and conceptualizing enterprise solutions has empowered organizations across diverse sectors, including healthcare, telecom, insurance, manufacturing, retail, and the public domain. 

Previously, Harish played a pivotal role in architecting Infinite’s Industry Platform Solutions vision, driving transformative business outcomes for customers. His visionary concept of “Platformization” aimed to provide productized software-as-a-service multi-tenant solutions to specific industry segments, helping clients achieve significant cost savings, gain a competitive edge, and expedite go-to-market strategies. Under his leadership, focused Centers of Excellence were established, driving Infinite’s Service Offerings across multiple industries, with a focus on digital transformation, analytics, mobility, quality assurance, and agile development. 

Harish’s illustrious career boasts significant contributions, including spearheading the definition of enterprise architecture and federal agency integration strategy for a large South Asian country, shaping the landscape of large retail eCommerce portals, and developing outcome-based solutions for prominent healthcare organizations. 

His expertise extends to various domains, encompassing transformational offshoring/outsourcing, services delivery, application development & maintenance, production support, quality assurance, infrastructure management, and legacy modernization. 

Harish holds a Bachelor of Engineering in Electronics and Telecommunications, a testament to his academic prowess and commitment to excellence. As the driving force behind Zyter|TruCare’s innovation, Harish Pai’s visionary leadership continues to redefine healthcare through innovative technologies, driving transformational outcomes, and empowering healthcare providers to deliver exceptional patient care.